Refund Policy

Tiny Traveler After Sales Policy

This “After Sales Policy” contains the ADC Solutions Auto, LLC (“Tiny Traveler”) limited warranty (“Limited Warranty”), our return policy, and other information relevant to customers after purchasing Tiny Traveler’s products (“Tiny Traveler Products”). By making a purchase of any Tiny Traveler Products, you agree to be bound by this After Sales Policy. If you are not eligible or do not agree to any of the terms of this After Sales Policy, do not use a Tiny Traveler Product. This After Sales Policy is hereby incorporated into, and made a part of, Tiny Traveler’s Terms of Use. Capitalized terms used but not defined in this After Sales Policy have the meaning given to them in the Terms of Use. We urge you to read and become familiar with the Terms of Use as they may affect your legal rights.

THE RETURN POLICY IN SECTION 3 BELOW ONLY APPLIES TO TINY TRAVELER PRODUCTS PURCHASED DIRECTLY FROM TINY TRAVELER [(i.e. FROM WWW.MYTINYTRAVELER.COM)]. IF YOU PURCHASED YOUR TINY TRAVELER PRODUCT THROUGH A THIRD-PARTY AUTHORIZED RETAILER (AN “AUTHORIZED RETAILER”), ANY RETURN OF YOUR TINY TRAVELER PRODUCT SHOULD BE MADE THROUGH SUCH AUTHORIZED RETAILER’S RETURN CHANNELS. TINY TRAVELER WILL NOT DIRECTLY ACCEPT RETURNS OF TINY TRAVELER PRODUCTS PURCHASED THROUGH AUTHORIZED RETAILERS. HOWEVER, THE BELOW POLICY SHALL APPLY TO WARRANTY CLAIMS FOR SUCH TINY TRAVELER PRODUCTS PURCHASED THROUGH AUTHORIZED RETAILERS.

TINY TRAVELER MAKES NO WARRANTY OF ANY KIND WITH RESPECT TO THE TINY TRAVELER PRODUCTS OTHER THAN THE LIMITED WARRANTY PROVIDED UNDER SECTION 2 BELOW.

1. Product Warnings
   PLEASE REVIEW ALL OF THE TINY TRAVELER PRODUCT WARNINGS FOUND IN THE PRODUCT MANUAL FOR YOUR TINY TRAVELER PRODUCT BEFORE USING THEM. FAILURE TO COMPLY WITH THE TINY TRAVELER PRODUCT WARNINGS WILL INVALIDATE THE BELOW LIMITED WARRANTY.
   
   2. Limited Warranty
   Tiny Traveler warrants, to the original purchaser, that our products are free from defects in material and workmanship for one (1) year from the date of original purchase (the “Warranty Period”). Where permitted by law, our liability shall be limited to that set forth in this express Limited Warranty. This Limited Warranty shall be the exclusive remedy of the purchaser. This Limited Warranty only applies to purchases made in North America.
   
   EXCEPT AS OTHERWISE SET FORTH HEREIN, TINY TRAVELER PRODUCTS ARE SOLD ONLY WITH THE LIMITED WARRANTY DESCRIBED HEREIN. THIRD-PARTY PRODUCTS, ATTACHMENTS, AND COMPONENTS ARE EXPRESSLY EXCLUDED FROM THIS LIMITED WARRANTY, AND ARE SUBJECT ONLY TO THOSE WARRANTIES EXTENDED BY THE APPLICABLE THIRD-PARTY MANUFACTURERS OF SUCH PRODUCTS, ATTACHMENTS, AND COMPONENTS, IF ANY. EXCEPT WHERE PROHIBITED BY LAW OR AS OTHERWISE PROVIDED HEREIN, TINY TRAVELER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. TINY TRAVELER PERSONNEL, SUPPLIERS, AND LICENSEES ARE NOT AUTHORIZED TO ALTER THESE WARRANTIES.
   
   2.1. Conditions of Limited Warranty
   Provided the following conditions are met, if your new Tiny Traveler Product purchased in North America is found to be defective within the Warranty Period, Tiny Traveler will repair defects in your Tiny Traveler Product(s) (or, at Tiny Traveler’s sole discretion, replace such Tiny Traveler Product(s)) during the applicable Warranty Period, without charge for parts or labor:

• All repairs must be performed by Tiny Traveler (e.g. if you, or someone else, have tampered with your Tiny Traveler Product, your Limited Warranty shall be void).
• All claims under the Limited Warranty must be accompanied by a copy of the sales receipt, bill of sale, or other proof of purchase (collectively, your “Proof of Purchase”).
• The equipment must not have been altered or damaged through:
• negligence, accident, improper operation or handling, neglect, tampering, abuse, unusual physical stress, or failure to follow the product instructions for installation, use, or care;
• incorrect or inadequate maintenance, cleaning, or care of the Tiny Traveler Product; or
• normal wear and tear of the Tiny Traveler Product.
• Repair or replacement parts supplied by Tiny Traveler under this Limited Warranty are protected only for the unexpired portion of the original applicable Warranty Period.
• This is a “repair or replace” Limited Warranty only, and does not cover costs related to the installation, removal or reinstallation of the Tiny Traveler Product, or damage to any mobile phone device or vehicle.
• Claims of defect brought after the Warranty Period will not be covered by this Limited Warranty.
• This Limited Warranty extends only to the original purchaser of the applicable Tiny Traveler Product.
• Tiny Traveler will not be responsible under this Limited Warranty or otherwise for defects or damage caused by any ancillary equipment not furnished by Tiny Traveler which is attached to or used in connection with the Tiny Traveler Product(s), and all such equipment is expressly excluded from this Limited Warranty, regardless if such damage is caused by use in connection with the Tiny Traveler Product(s).
• • This Limited Warranty does not extend to consumable parts, such as batteries, or any third-party products that buyer may use or purchase in conjunction with the Tiny Traveler Products.
• • This Limited Warranty does not cover any Tiny Traveler Product that has been used for any purpose other than the purpose for which such Tiny Traveler Product was designed.
• • This Limited Warranty does not cover the cost of shipping outside of North America (however shipping within North America shall be at no cost to the customer).

2.2. How to Make a Claim under the Limited Warranty
PLEASE KEEP THE BOX THAT YOUR TINY TRAVELER PRODUCT ARRIVED IN, ALONG WITH ALL ORIGINAL PACKAGING. IF YOU NO LONGER POSSESS THE ORIGINAL PACKAGING, YOU MAY SEND BACK THE TINY TRAVELER PRODUCT IN YOUR OWN PACKAGING, PROVIDED IT IS ABLE TO SAFELY SECURE THE TINY TRAVELER PRODUCT IN TRANSIT. HOWEVER, YOU MAY BE DISQUALIFIED FROM COVERAGE UNDER THIS LIMITED WARRANTY IF YOUR TINY TRAVELER PRODUCT ARRIVES AT TINY TRAVELER’S WAREHOUSE WITH DAMAGE RESULTING FROM SHIPPING.

To make a claim under this Limited Warranty, you must contact us within the Warranty Period, and you will need to provide a valid Proof of Purchase. To begin making a warranty claim, please contact Tiny Traveler by emailing info@mytinytraveler.com, or calling 1-866-294-9244 during Tiny Traveler’s regular business hours (Monday through Friday 8:00 am to 5:00 pm PST) and describe the defect in reasonable detail to the Tiny Traveler customer service representatives.

We may be able to, but are not obligated to, service your Tiny Traveler Product or resolve your problem remotely through our after-sale customer service. Please contact us by emailing info@mytinytraveler.com, or calling 1-866-294-9244 during Tiny Traveler’s regular business hours (Monday through Friday 8:00 am to 5:00 pm PST) so that we can, in our discretion, attempt to diagnose and resolve the problem remotely.

If Tiny Traveler determines that your identified defect may be covered by this Limited Warranty, Tiny Traveler will issue you a return material authorization (“RMA”), and you must then return the Tiny Traveler Product in question to Tiny Traveler using the instructions provided with such RMA and pre-paid shipping label to be provided by Tiny Traveler with the RMA. Tiny Traveler is not liable for Tiny Traveler Products that are damaged or lost in transit if you fail to follow Tiny Traveler’s shipping instructions. PLEASE SHIP YOUR TINY TRAVELER PRODUCT TO TINY TRAVELER IN ITS THE ORIGINAL PACKAGING. IF YOU NO LONGER POSSESS THE ORIGINAL PACKAGING, YOU MAY SEND BACK THE TINY TRAVELER PRODUCT IN YOUR OWN PACKAGING, PROVIDED IT IS ABLE TO SAFELY SECURE THE TINY TRAVELER PRODUCT IN TRANSIT. HOWEVER, YOU MAY BE DISQUALIFIED FROM COVERAGE UNDER THIS LIMITED WARRANTY IF YOUR TINY TRAVELER PRODUCT ARRIVES AT TINY TRAVELER’S WAREHOUSE WITH DAMAGE RESULTING FROM SHIPPING.

If upon receipt Tiny Traveler, in its reasonable discretion, determines that a Tiny Traveler Product has a defect in materials or workmanship covered by this Limited Warranty, Tiny Traveler shall, at its option, repair or replace the defective Tiny Traveler Product at no cost to you (other than the cost of shipping outside of North America, which shall be your responsibility). If Tiny Traveler determines that the defect in your Tiny Traveler Product is not covered by this Limited Warranty, Tiny Traveler will notify you and either return the defective Tiny Traveler Product to you, or (if available) provide you with the option to have Tiny Traveler repair the product and cost of such repair. The cost of shipping (both to Tiny Traveler, and back to you) shall be borne by you if the defect is not covered by the Limited Warranty.

If identical materials are not available at the time of repair or replacement, Tiny Traveler may, at its option, substitute materials of comparable quality or provide you with a refund of the purchase price for your Tiny Traveler Product as set forth on your Proof of Purchase (excluding any shipping costs paid by you for your original purchase). Tiny Traveler will endeavor to provide you with the repair and/or replacement services offered hereunder within a reasonable period of time. Your sole and exclusive remedy for damage or defect covered by this Limited Warranty, and our sole and entire liability is for us to repair the damage or defect, which may require us to replace certain parts, or replace the Tiny Traveler Product (in each case, as set forth herein). Please note that replacement parts provided by Tiny Traveler may not be new, but they will be in good working order and at least functionally equivalent to the original Tiny Traveler Product or part. Replacement parts may come with different serial numbers. If you would not like us to repair your Tiny Traveler Product and prefer to return it for a refund, please see our return policy below, noting that we only accept returns within sixty (60) days of your receipt of the Tiny Traveler Product. Repaired Tiny Traveler Products are warranted as above for the remainder of the Warranty Period that applied to the original Product.

SHOULD YOU HAVE ANY QUESTIONS ABOUT SERVICE RECEIVED OR IF YOU WOULD LIKE ASSISTANCE IN OBTAINING SERVICE, PLEASE EMAIL US AT INFO@MYTINYTRAVELER.COM OR CALL TOLL FREE 1-866-294-9244 DURING REGULAR BUSINESS HOURS MONDAY THROUGH FRIDAY 9:00 AM TO 5:00 PM PST.

3. Return Policy
   If you are not satisfied with your Tiny Traveler Product that was purchased directly from Tiny Traveler, you may return your Tiny Traveler Product within the first sixty (60) days following your receipt of the Tiny Traveler Product for a refund, subject to the terms and conditions of this return policy.

PLEASE KEEP THE BOX THAT YOUR TINY TRAVELER PRODUCT ARRIVED IN, ALONG WITH ALL ORIGINAL PACKAGING. IF YOU NO LONGER POSSESS THE ORIGINAL PACKAGING, YOU MAY SEND BACK THE TINY TRAVELER PRODUCT IN YOUR OWN PACKAGING, PROVIDED IT IS ABLE TO SAFELY SECURE THE TINY TRAVELER PRODUCT IN TRANSIT. HOWEVER, WE MAY NOT ACCEPT YOUR RETURN, AND YOU MAY BE DISQUALIFIED FROM COVERAGE UNDER THE LIMITED WARRANTY, IF YOUR TINY TRAVELER PRODUCT ARRIVES AT TINY TRAVELER’S WAREHOUSE WITH DAMAGE RESULTING FROM SHIPPING.

Except for returns of Tiny Traveler Products covered under the Limited Warranty, all other returns must be made within sixty (60) days of your receipt of the Tiny Traveler Product. To initiate a return, please submit a return request here and we will issue you a RMA number and a pre-paid shipping label. Upon our receipt of the Tiny Traveler Product at our warehouse, we will inspect the Tiny Traveler Product and, if eligible, process the return. Please allow at least 10 business days for the refund to be credited to you. Although Tiny Traveler shall refund your purchase price upon your return of an eligible Tiny Traveler Product in accordance with these conditions, Tiny Traveler shall not refund to you any shipping costs that you paid for your original purchase, if any.
We do not permit returns in the following situations:

• If your Tiny Traveler Product is damaged during shipping to Tiny Traveler if you did not return the Tiny Traveler Product in its original box and packaging;
• If you fail to return the Tiny Traveler Product with all of its original accessories and attachments;
• If you do not include legal Proof of Purchase with your return;
• If the Tiny Traveler Product is no longer in new or like-new condition, or, if damaged, you do not provide proof that the damage occurred in transit;
• If your Tiny Traveler Product is damaged or defective and is not covered by the above Limited Warranty; or
• If any product labels, serial numbers, waterproof marks, etc. on the Tiny Traveler Product show signs of tampering or alteration.

You agree and understand that it is necessary for Tiny Traveler to collect, process and use your data to perform the services offered hereunder. Tiny Traveler may contact you to inquire about your satisfaction with our service or to notify you about any Tiny Traveler Product recalls or safety issues. Please see our Privacy Policy for more information about how we treat your data.